Legal
Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Effective Date: 1st January 2026 · Last Updated: 1st January 2026
Table of Contents
1. Information We Collect
Personal Information
When you create an account or make a booking, we collect information such as your full name, email address, phone number, and payment details. This information is necessary to process your reservations and communicate with you about your stay.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us understand how our platform is used and improve your experience.
Communications
If you contact us directly, we may receive additional information about you such as your name, email address, the contents of your message, and any attachments you may send.
2. How We Use Your Information
Booking & Service Delivery
We use your personal information to process bookings, send confirmation emails, provide customer support, and facilitate your stay at our properties. Without this information, we cannot complete your reservation.
Communication
We may use your contact details to send booking confirmations, receipts, important updates about your reservation, and responses to your enquiries. You may also receive occasional newsletters and promotional offers, from which you can unsubscribe at any time.
Platform Improvement
Aggregated and anonymised usage data helps us analyse trends, administer the website, track user movement, and gather demographic information to improve our services and user experience.
3. Data Sharing & Disclosure
Property Partners
To fulfil your booking, we share relevant details (name, contact information, stay dates) with the property you have reserved. This is strictly limited to what is necessary for your stay.
Payment Processors
Payment information is processed securely through Razorpay. We do not store your complete card details on our servers. Please review Razorpay's privacy policy for information on how they handle your payment data.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
4. Data Security
Security Measures
We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and regular security audits to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for financial and legal compliance purposes.
6. Your Rights
Access & Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us directly. We will respond to your request within 30 days.
Deletion
You may request deletion of your personal data, subject to our legal obligations to retain certain information. To request deletion, please contact us at staysearthy@gmail.com.
Opt-Out
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in any email we send, or by contacting us directly. Note that transactional emails related to your bookings cannot be opted out of.
8. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new policy.
9. Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team at staysearthy@gmail.com or write to us at our registered address in India.
Have Questions?
If you have any questions about this Privacy Policy or how we handle your data, we're here to help.